Refund & Cancellation Policy

1. Cancelling

Cancel any time from your dashboard or by emailing Support@neuravoiceai.com. Your plan stays active until the end of the current billing period and will not renew.

2. Refund window

First-time subscribers can request a full refund within 7 days of their first payment if they have used fewer than 10% of included call minutes.

3. What is not refundable

Refunds are generally not given for:

• Partial months or unused time after the refund window.
• Overage minutes and telephony charges already incurred.
• Renewals, unless requested within 48 hours with no usage since renewal.
• Accounts suspended for breaking our Terms or Acceptable Use Policy.

4. Upgrades and downgrades

Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing date.

5. How to request a refund

Email Support@neuravoiceai.com with your account email and invoice number. We reply within 3 business days; approved refunds go back to the original payment method within 5–10 business days.

6. Service problems

If a major outage on our side prevents you from using the service, contact us and we will offer service credits or a fair refund.