Acceptable Use Policy

1. Lawful, consented calling

Call only people who have a relationship with your business or have agreed to be contacted, and follow all telemarketing, recording and privacy laws where they live.

2. Prohibited uses

You may not use NeuraVoice AI to:

• Make robocalls, spam or bulk unsolicited calls.
• Call numbers on do-not-call registries without a legal exemption.
• Impersonate people, businesses or government bodies, or clone a voice without permission.
• Run scams, phishing, debt harassment or deceptive offers.
• Promote illegal goods, gambling where unlicensed, or adult content.
• Harass, threaten or discriminate against anyone.
• Collect sensitive data such as card numbers, passwords or health details by voice without proper safeguards.
• Attack, overload or probe our systems, or resell access without approval.

3. AI transparency

Where the law requires, your agent must say it is an automated assistant and that the call may be recorded, and offer a way to reach a human or opt out.

4. Opt-outs

Honour every opt-out request immediately. NeuraVoice AI automatically adds callers who ask to stop to your do-not-call list.

5. Enforcement

We monitor for abuse. We may pause campaigns, suspend or close accounts, and report illegal activity to authorities, with or without notice.

6. Reporting abuse

If you received an unwanted call from a NeuraVoice AI agent, email Support@neuravoiceai.com with the number and time and we will investigate.