Privacy Policy

1. Who we are

NeuraVoice AI is operated by NEURATEL TECHNOLOGIES PRIVATE LIMITED, a company registered in India. For data you upload about your own leads and customers, you are the data controller (data fiduciary) and we act as your processor. For your account and website data, we are the controller.

2. Information we collect

We collect only what we need to provide and improve the service:

• Account data: name, email, phone, company, job title and password (stored hashed).
• Billing data: plan, invoices and payment status. Card details are handled by our payment provider and never stored by us.
• Lead data you upload: names, phone numbers, emails, notes, qualification answers and scores.
• Call data: audio recordings, transcripts, call duration, outcomes and AI-generated summaries.
• Meeting and contact requests submitted through our forms.
• Technical data: IP address, browser, device, pages viewed and cookies (see our Cookie Policy).

3. How we use information

We use personal data to:

• Create and secure your account and authenticate sign-ins.
• Place, record and transcribe AI voice calls on your instructions.
• Qualify and score leads, schedule follow-ups and sync to your connected tools.
• Respond to support, demo and onboarding requests.
• Process payments, send receipts and service notices.
• Detect abuse, fraud and violations of our Acceptable Use Policy.
• Improve reliability and features using aggregated, de-identified data.

4. Legal basis

We process data on the basis of your consent, performance of our contract with you, compliance with legal obligations, and our legitimate interests in running a secure service — in line with India's Digital Personal Data Protection Act, 2023 and, where applicable, the GDPR.

5. AI models and your data

Call audio and transcripts are processed by AI providers solely to deliver the service. We do not allow your customer data to be used to train third-party foundation models.

6. Sharing and processors

We never sell personal data. We share it only with:

• Infrastructure, hosting and database providers.
• Telephony carriers that connect calls.
• AI speech and language providers.
• Payment processors.
• Integrations you choose to connect (CRMs, calendars, etc.).
• Authorities, when required by law.

7. International transfers

Some processors may store data outside India. Where they do, we rely on contractual safeguards to protect it at an equivalent standard.

8. Retention

Account data is kept while your account is active. Call recordings are kept for the period set in your workspace (default 90 days). On account closure, data is deleted within 30 days, except records we must keep for tax or legal reasons.

9. Security

Data is encrypted in transit and at rest, access is role-restricted and logged, and we review our systems regularly. No system is perfectly secure; we will notify you of any breach affecting your data as required by law.

10. Your rights

You may access, correct, export or erase your personal data, withdraw consent, and nominate someone to exercise your rights. Email Support@neuravoiceai.com and we will respond within 30 days. You may also complain to the Data Protection Board of India.

11. Children

NeuraVoice AI is a business service and is not intended for anyone under 18. We do not knowingly collect children's data.

12. Grievance officer

For privacy concerns, contact our Grievance Officer, Syed Abbas Ali (Founder & MD), at syed@neuravoiceai.com.

13. Changes

We may update this policy. Material changes will be announced by email or in your dashboard before they take effect.